what can we help you with?
For additional inquiries,
please email firstname.lastname@example.org
How big are your cookies?
We currently offer two sizes of cookies, mini and jumbo sized, with the actual weight of the cookie varying with the flavour. Our minis are generally 1 oz, making them perfectly bite-sized. Our jumbos range from 4-5 oz., which is 2-3x larger than the average cookie!
Where are you located?
We are based in Burlington, ON, with our business being entirely online. We do have plans to one day own a storefront!
What are your delivery dates and times
ATTENTION: we have recently changed our delivery schedule!
At this time, we only deliver on Saturdays. All orders need be made by 11:59pm on Wednesday in order to be processed and delivered for Saturday that week. Any orders made after 00:00am on Thursday will be processed for the following Saturday.
On Saturdays, we will be making deliveries from 10am to 3pm. If you need your delivery for a specific time, please message us on instagram/facebook or email. We will try our best to accommodate your request. Once we have dropped off your order, we will text you and also send a confirmation email.
In addition, if you would like your order for a specific day other than Saturday, please message us prior to putting in your order. We may be able to accommodate your request.
What are your delivery rates?
We offer free delivery throughout Burlington. For other areas, we have a $6 flat rate for delivery.
Where do you deliver to?
We currently offer delivery to:
- Halton (Burlington, Oakville, Milton, Georgetown, Acton, Halton Hills)
- Hamilton (including Waterdown, Stoney Creek, Ancaster)
For areas outside these cities, we can seal and ship your order through Canada Post. For inquiries on shipping, please email us with your postal code. Shipping charges will be based on Canada Post delivery rates.
You can also pick up your order from a pickup point in North Burlington for FREE. If you would like to pick up your cookies, please email us to place your order to avoid being charged for delivery.
How long do your products last for?
Can’t enjoy your cookies on the same day as delivery? We recommend that they be moved to a sealed Tupperware container to preserve freshness. Our cookies will last up to 1 week at room temperature, and up to 3 weeks if refrigerated. For longer periods of time, our cookies can be frozen for up to 2 months. Once you are ready to enjoy, thaw the frozen cookies and then put them in the oven at 350* F for 2-3 minutes.
Our cookie dough should be kept in the fridge, and will last up to 1 month.
How do you accommodate peanut/nut allergies?
We cannot guarantee that our products are nut-free, or have not been exposed to nuts. However, we do offer cookies without nuts if you would like to enjoy those. Moreover, if you have a nut allergy, or any other allergy, and would like to enjoy the cookies, please send us a message and we can take extra precautions to ensure your products do not come into contact with the allergen. Again, we do NOT guarantee that they will be nut-free, just that we will take extra precautions i.e. using different gloves, wiping down surfaces and equipment before use, separate storage, etc.
Do you offer options for special diets (ex: vegetarian, vegan, halal, kosher, gluten-free, keto, etc.)
All of our products are vegetarian. Our edible cookie doughs are vegan. At this time, we do not offer specific halal options, but we take care to ensure there is no cross-contamination between our products and meat products. Please note, the marshmallows in our s’mores cookies do contain gelatin. At this time, we do not offer specific kosher, gluten-free, or keto options. Please check back in the future.
What are you doing to mitigate risks during the COVID-19 pandemic?
We are taking extra care to protect our customers during the ongoing pandemic. All goods are prepared in our home kitchen which undergoes a cleaning prior to and after every baking session. We sanitize and wipe down surfaces and equipment before use. While baking, masks and gloves are worn, and cookies are only handled with gloved hands. Dough and prepared goods are stored in cleaned and sanitized containers. We also wear masks for every delivery and will do contact-less drop offs on your front porch.
What do you use to package your cookies?
It is important to us to keep our environmental impact minimal. That is why we use paperboard bakery boxes, which can be recycled or composted. We line our boxes with tissue paper and/or shredded paper, both of which can be recycled. We do use plastic cellophane to seal our cookies and ensure freshness, however we have chosen a cellophane that is biodegradable